General Manager

Company: Residence Inn Exton
Location: Exton
Posted on: October 5, 2024

Job Description:

Highgate Hotels seeks a seasoned General Manager to lead the Residence Inn Exton, driving hotel profitability through revenue generation, cost control, and exceptional guest satisfaction.

As a key member of the Highgate team, you will be responsible for overseeing the hotel's operations, ensuring seamless execution of sales efforts, and developing a positive team-oriented environment that focuses on the guest. Your expertise will be instrumental in driving revenue growth, improving guest satisfaction, and maintaining the hotel's integrity.

Key Responsibilities:

• 
  
• Conduct daily HHBR meetings with the Director of Sales to focus on prospecting and existing account calls, and potential business results.
  
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts.
  
• Tour operating departments daily, making adjustments as needed via department heads.
  
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self, and review of previous and future sales and operations efforts.
  
• Meet all financial review dates and corporate directed programs in a timely fashion.
  
• Hold a monthly financial review with all department managers, M.I.D.'s, and available supervisors.
  
• Ensure all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  
• Develop managers for future advancement through competency training and corporate sponsored training programs.
  
• Participate in required M.O.D. coverage as scheduled.
  
• Maintain direct contact with and monitor the development of management trainees.
  
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  
• Oversee and assist in the Highgate Hotel budget process as required.
  
• Ensure training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
  
• Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  
• Ensure complete processing of invoices daily using the A/P process.
  
• Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
  
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
  
• Forecast monthly the hotel's financial position, estimating revenues and line-by-line expenses.
  
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s.
  
• Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
  
• Perform any other duties as requested by the Vice President or Regional Director of Operations.
  
• Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
  
• Ensure procedures for handling of the hotel safe, specifically with regard to security and monthly safe audits, are followed and occur.
  
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
  
• Complete required corporate training modules, and become certified to train those as required.
  
• Ensure all scheduled meetings take place on the property.
  
  
  Qualifications:
  
  
  • 
    
  • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
    
  • Experience managing multiple properties.
    
  • Long hours sometimes required.
    
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
    
  • Must have a valid driver's license for the applicable state.
    
  • Maintain a warm and friendly demeanor at all times.
    
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
    
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
    
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
    
  • Attend all hotel required meetings and trainings.
    
  • Participate in M.O.D. coverage as required.
    
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
    
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
    
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
    
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
    
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    
  • Must be able to maintain confidentiality of information.
    
  • Perform other duties as requested by management.
    

Keywords: Residence Inn Exton, Severn , General Manager, Executive , Exton, Maryland