Assistant Front Desk Manager - Conrad Washington D.C.

Company: Hilton Worldwide, Inc.
Location: Washington
Posted on: April 25, 2025

Job Description:

Job Description - Assistant Front Desk Manager - Conrad Washington D.C. (HOT0BK8T)Job Number:HOT0BK8TWork Locations:Conrad Washington D.C. 950 New York Avenue NW Washington 20001Stay inspired by joining the beautiful Conrad hotel located in the heart of urban DC as the new Assistant Front Desk Manager!Opened in early 2019, this stylish and sophisticated property brings a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets including a restaurant by celebrity Chefs Bryan and Michael Voltaggio.The ideal candidate will be a proven leader with the ability to drive the business forward through innovation and elevated service standards.What will I be doing?As Assistant Front Desk Manager, you would be responsible for directing and administering Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Ensure compliance with Company standards.
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Complete audit procedures, as needed.
• Recruit, interview and train team members.
• MOD shifts will occur and there will be additional supervision of the full Front Office.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:
    • Quality
    • Productivity
    • Customer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
      • Access to pay when you need it through DailyPay.
      • Medical Insurance Coverage - for you and your family.
      • Mental health resources including Employee Assistance Program.
      • Best-in-Class Paid Time Off (PTO).
      • Go Hilton travel program: 100 nights of discounted travel.
      • Parental leave to support new parents.
      • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications.
      • 401K plan and company match to help save for your retirement.
      • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount.
      • Career growth and development.
      • Team Member Resource Groups.
      • Recognition and rewards programs.*Available benefits may vary depending upon property-specific terms and conditions of employment.Job:Guest Services, Operations, and Front Office
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Keywords: Hilton Worldwide, Inc., Severn , Assistant Front Desk Manager - Conrad Washington D.C., Executive , Washington, Maryland