CUSTOMER ADVOCATE- FULLY REMOTE
Company: TEKsystems
Location: Washington
Posted on: October 11, 2024
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Job Description:
*TEKsystems* is hiring a large group of *Customer Associates* to
work for client in the mortgage industry.
These positions will offer a *FULLY REMOTE* schedule for both
training and normal shift.
*This position is a great, foot in the door opportunity with a ton
of upward mobility and growth available. The position is open due
to rapid growth with the client.*
*Job Description *
*The Customer Advocate is responsible for processing loan
applications in compliance with mortgage lending and applicable
investor guidelines
*The Customer Advocate is the primary customer contact, and may act
as liaison between the borrower, underwriter and loan advisor
*The Customer Advocate is required to provide periodic status
updates, and timely return all incoming inquiry calls
*The Customer Advocate is responsible for noting all communication
and statuses in the Loan Operating System
*The Customer Advocate will contact the borrower(s) for all
outstanding documents needed including but not limited to the items
on the Underwriting Terms and Conditions sheet
*Validates the 1003 loan application for completion and accuracy
and confirms information entered in Loan Origination System
matches
*Performs duties such as analyzing the loan application, assessing
creditworthiness and the likelihood that a loan applicant will be
able to repay the debt, analyzing the AUS /Guidelines as they
pertain to the loan product and sales structure, reviewing title
commitments and fees, ordering subordinations and allocating fees
properly in the system
*Responsible for monitoring the loan process and managing the
proper expectations with the client and the sales staff through
closing
*Qualifications*
*3+ years of loan processing experience
*Must have VA and FHA loan experience (ideally their portfolio was
spilt 30/30/30 between FHA/VA/conventional)
*Must be comfortable talking to brokers on the phone -80% of their
job is calling brokers to follow up
*Experience managing 30-50 loans in their pipeline
* Ideally 50/50 split or more heavily focused on re-finance
loans
* *
*Work Environment/Shift/Additional information *
Shift: 8-hour shift between 8:00-6:00pm Monday-Friday
100% remote
*Pay*
$52,000
*This position is of immediate need/immediate hire looking to start
as soon in the next couple of weeks. *
* *
*If interested, please apply with your most up to date resume and a
recruiter will contact you as soon as possible! Looking forward
to*
*connecting!*
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Severn , CUSTOMER ADVOCATE- FULLY REMOTE, Other , Washington, Maryland
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