Customer Care Specialist

Company: Learning Tree International, Inc.
Location: Herndon
Posted on: October 12, 2024

Job Description:

Customer Care Specialist Location: Herndon, VA Employment Type: Non-exempt (hourly)JOB SUMMARYCustomer Care Specialist (CCS) are responsible for providing top notch service to our customers by answering all incoming telephone, as well as pro-actively contacting customers regarding course confirmations, cancellations, transfers and other customer service issues. Additionally, CCSs are expected to sell/up-sell Learning Tree products and/or generate leads for Sales by matching appropriate courses/products to customers' needs. CCSs are also required to capture all details of customer interactions and enter information into our CRM. JOB RESPONSIBILITIES

• Receives and responds to incoming sales calls/chat
• Follows 10-step script on all incoming calls
• Provides training solutions to customers based on probing.
• Enrolls customers in requested course(s) and programs
• Obtains all necessary information from the customer to further the sales process, and aids in identifying and registering clients in the proper course(s)
• Performs lead generation activities
• Documents all calls and web inquiries in the CRM tool
• Achieves daily/weekly/monthly sales goals as assigned by manager
• Calls attendees on canceled courses to transfer them to an alternative date
• Review course evaluations and follow up with customers who assigned low grades
• Addresses any complaints from customers and escalate to management
• Other duties as assigned SKILLS, EDUCATION AND/OR EXPERIENCE REQUIRED
• Minimum 1-year experience in customer service
• Customer care within the Technology, Learning, or Hospitality industry.
• Sales calling is preferred
• Associate degree or above preferred
• Strong written and verbal communication skills
  • Ability to effectively communicate with our customers in a professional manner

Keywords: Learning Tree International, Inc., Severn , Customer Care Specialist, Other , Herndon, Maryland